Refund policy
Last updated: 8/24/2026
At VAREON, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help
1. Your Right to Cancel
If you are shopping from the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.
After notifying us that you wish to cancel, you must return the goods within a further 14 days.
To exercise your cancellation right, please contact us at:
Email: [Your Customer Service Email]
Please include your order number and let us know that you wish to cancel or return your order.
2. Return Conditions
Returned products should be:
- Unused and in their original condition
- Returned with their original packaging where reasonably possible
- Complete with any accessories or parts supplied with the product
You may handle the product to the extent necessary to determine its nature, characteristics and functionality, similar to how you would in a physical shop. If the product has been handled beyond what is reasonably necessary and its value has been reduced, we may be entitled to make a deduction from the refund where permitted by law.
Certain products may be excluded from the standard cancellation right where permitted by law, such as personalised products, perishable goods, or sealed products that cannot be returned for health or hygiene reasons once unsealed.
3. Return Shipping
For a change-of-mind return, you may be responsible for the direct cost of returning the item unless we have agreed otherwise.
If the item is faulty, damaged, not as described, or otherwise does not meet your statutory rights, please contact us before returning it. We will work with you to resolve the issue in accordance with applicable UK consumer law.
4. Faulty or Damaged Products
If your product arrives damaged, faulty, or is not as described, please contact us as soon as possible with:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue, where appropriate
Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund. UK consumer law provides specific remedies for goods that do not meet the required standards.
5. Refunds
Once we receive your returned item, or receive appropriate evidence that you have returned it, we will process your refund in accordance with applicable law.
For a valid cancellation, refunds will generally be made within 14 days of receiving the returned goods or appropriate evidence of their return.
Where required, we will refund the cost of the standard delivery option you originally paid for. If you selected a more expensive delivery method, we are generally only required to refund the equivalent standard delivery cost.
Refunds will normally be issued using the same payment method used for the original purchase, unless you expressly agree to another method.
6. Late or Missing Refunds
If you have not received your refund after we have confirmed that it has been processed, please:
- Check your bank or payment account again.
- Contact your payment provider.
- Contact us at [Your Customer Service Email] if the refund still has not appeared.
We will be happy to investigate.
7. Exchanges
If you would prefer an exchange rather than a refund, please contact us at [Your Customer Service Email].
Exchange availability may depend on stock.
8. How to Start a Return
To request a return or cancellation, contact:
VAREON
Email: [Your Email Address]
Website: [Your Website]
Please include your order number, name, and reason for contacting us so we can assist you as quickly as possible.
9. Your Statutory Rights
Nothing in this policy affects your legal rights as a consumer under UK law.
Our products are required to meet applicable statutory standards, including being as described, of satisfactory quality and fit for purpose. We will not exclude or restrict rights that cannot legally be excluded.